I was leaning more towards phishing at first but as more and more emails were delivered, the more likely I thought it was that an account had been opened. I got everything new subscribers receive, including welcome messages, verify your account information messages, paperless billing setup messages, and new bill notifications.Ĭlick to expand.Yeah, that's why I took the time to get a resolution from AT&T. I began receiving emails from AT&T that made it clear an AT&T Wireless account had been set up using my email address. It cancelled the account and sent me an official confirmation that the account was fraudulent and should not have been associated with my email address. But when I began filing a report each time an account-related email appeared in my inbox, AT&T responded quickly. I did not receive any followup to my initial report. I put in obviously dummy information for my real name, address, SSN, zip code, etc. AT&T eventually tells you the last two over the course of a monthly billing cycle in the emails it sends out. You don't have to provide any personal information beyond the fraudulently used email address, the last four digits of the fraudulently obtained AT&T phone number, and the fraudulent account number. Instead go directly to Mobility Fraud Inquiry Form (link current as of the writing of this post). You will get passed around by various call center reps. I haven't ever used AT&T as my mobile phone carrier.ĭon't bother telephoning AT&T. I did not find any indications that other personal and financial details were provided to AT&T after checking my credit reports and online accounts. I got everything new subscribers receive, including welcome messages, verify your account information messages, paperless billing setup messages, and new bill notifications. If you have an iPhone, e-billing should be default.I'm posting this because AT&T does not make it easy to report fraudulent accounts. ATT doesn’t have the greatest scruples in the world. While this method of charging can be taken as two ways, A) ATT just wants to make an extra buck, or B) ATT really does care about trees and is just trying to sway customers away from viewing their bill on paper, I like to think that they are doing the latter. This is where we are trying to push for the customer to view their bill online in hopes that they eventually just sign up for paperless billing. They have to actually pay an extra $1.99 per month per line to view their call details now. Also, any customer that changes their rate plan (which, trust me, is about half the calls I get every day) as of August 10th will automatically be put on the summary billing. There are a few exceptions where they wouldn’t be able to view their latest bill for a while, but I am still new there, so I don’t know all the specific factors that will cause this.ģ. All of this is offered free on their website and is available to them 24 hours a day. We’re also told to encourage paperless billing altogether an option offered to customers when they sign up their phone number online. We are told to encourage customers to use ATT.com to view their detailed bill online rather than looking at all the specifics on their physical bill. This happens by default for every new customer as of August 10th.Ģ. AT&T is aware they are killing a lot of trees and is just starting to prevent it by going to “summary billing”–meaning no more call/data details for every phone on the account, just basic charges. I actually work for an AT&T call center, and while I’m not defending AT&T, I thought the following should be known:ġ. Hey, I just saw your post about AT&T’s paper bills being enormous today through a link on Digg. Now an AT&T rep is commenting on the issue and says that the company encourages paperless billing and is no longer giving customers detailed statements. With all these 300-page iPhone bills being mailed out to AT&T customers, it was only a matter of time before someone started wondering how many trees would die a day.
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